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Jenway Catalogue
Service and Repair
Our dedicated service staff are on hand to help in the unlikely
event that your Jenway equipment develops a fault. Please
contact them by one of the following means with a clear
description of the problem:
E-mail:
Tel:
+44 (0) 1785 810475
Fax:
+44 (0) 1785 810471
On occasion it may be necessary for your equipment to be
sent back to our Service Department for repair. In this case
please contact the Service Department for a reference number
which you should include with your faulty equipment. Please
also ensure you include a clear description of the fault and a
completed copy of our Decontamination Certificate. This is
available as a downloadable pdf file at
, or
contact us and we will be happy to fax you a copy. Please clearly
mark the package for the attention of the Service Department
and post to the following address:
Service Department
Bibby Scientific Ltd
Beacon Road, Stone
Staffordshire, ST15 0SA
All replacement parts are guaranteed for 1 year and where ever
possible, returned equipment is turned around in 5 working days.
Please contact our Service Department for further information
on onsite repairs and equipment calibration services.
Technical Support
Jenway have a dedicated Technical Support team who are on
hand to help with any applications advice and questions you may
have about our products and how to use them. The team is made
up of experienced laboratory scientists whose backgrounds
include chemistry, biochemistry, cell and molecular biology.
There are two fully equipped laboratories which are used for
developing applications, testing new products and assisting with
customer protocols. We aim to respond to queries on the same
day if at all possible. If you have any technical queries concerning
any of our products you may call our dedicated Technical Support
phone line or email us at the following address:
E-mail:
Tel: +44 (0)1785 810433
Fax: +44 (0) 1785 810471
