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Stuart
®
Catalogue
Technical Information
Service and Repair
Our dedicated service staff are on hand to help, in the unlikely event that
your Stuart
®
equipment develops a fault. Please contact them by one of the
following means with a clear description of the problem;
E-mail: service@bibby-scientific.com
Tel: +44 (0) 1785 810475
Fax: +44 (0) 1785 810471
On occasion it may be necessary for your equipment to be sent back to our
Service Department for repair. In this case please contact the Service Department
for a reference number, which you should include with your faulty equipment.
Please also ensure you include a clear description of the fault and a completed
copy of our Decontamination Certificate, to certify that the returned item is not
contaminated with any harmful substance. The Decontamination Certificate is
available as a download .PDF file at
, or contact us
and we will be happy to fax you a copy. Please clearly mark the package for the
attention of the Service Department and post to the following address:
Service Department
Bibby Scientific
Beacon Road
Stone
Staffordshire
ST15 0SA
United Kingdom
All replacement parts are guaranteed for 6 months and where ever possible
returned equipment is turned around within 5 working days. Please contact our
Service Department for further information on onsite repairs and equipment
calibration services.
Stuart
®
have a dedicated Technical Support team who are on hand to help with
any applications advice and questions you may have about our products and
how to use them. The team is made up of experienced laboratory scientists
whose backgrounds include chemistry, biochemistry, cell and molecular biology.
There are two fully equipped laboratories which are used for developing
applications, testing new products and assisting with customer protocols. We
aim to respond to queries on the same day if at all possible. If you have any
technical queries concerning any of our products you may call our dedicated
Technical Support phone line or email us at the following address:
E-mail:
Tel: +44 (0)1785 810433
Fax: +44 (0) 1785 810471
Technical Information
Technical support
Stuart
®
Catalogue
